#327: Coaches’ Corner: Mastering the Art of Discovery Calls with Dr. Kela Smith, Holistic-Integrative Fertility and Hormone Doctor and Lead Educator of the Hormone Puzzle Society Educational Institute.
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Episode Summary:
What if mastering discovery calls could transform your coaching practice and help you build lasting client relationships?
In this podcast episode, Dr. Kela Smith shares her strategies for conducting impactful discovery calls that convert potential clients into committed ones. She covers the importance of preparation, setting clear expectations, active listening, and effective follow-up. Dr. Kela emphasizes that discovery calls are not just about assessing clients but about determining a mutual fit. This episode is a must-listen for coaches looking to refine their approach and grow their business through stronger, trust-based client relationships.
Dr. Kela Smith, Ph.D., DNM, DHM, MNM, BCFN, BCHC
Dr. Kela Smith, Ph.D., DNM, DHM, MNM, BCFN, BCHC is a leading Holistic Integrative Fertility & Hormone Doctor, dedicated to supporting women and couples facing fertility challenges. After overcoming her own fertility struggles using the Hormone P.U.Z.Z.L.E Method, it has been her mission to help others solve their infertility puzzles so they can get and stay pregnant, have a healthy happy pregnancy, and easy postpartum. An accomplished author, she also hosts The Hormone Puzzle Podcast, Solving-Infertility Summit, and Healthy Happy Pregnancy Summit. Dr. Kela’s expertise also extends to guiding and inspiring future fertility experts as the lead educator at the Hormone Puzzle Society Educational Institute. With vast experience and dedication to holistic health, she’s a renowned authority in her field. Join her in solving the infertility puzzle at www.hormonepuzzlesociety.com
Notable Quotes in the Episode:
"Discovery calls are the foundation of building a successful coaching relationship with your potential clients. These initial conversations are not just about assessing potential clients, but they're the opportunity for both of you, you and the client, to determine if you're a right fit for each other."
"The key to successful discovery calls is laying some foundational groundwork and really being prepared."
"The commitment, I believe, starts with their ability to fill out an intake form. If they can't take five minutes to fill out a simple form, they're probably not going to enroll in a 12-week coaching program that takes time, money, and effort."
"Your client is not buying a program or a package. They're enrolling in a solution to their problem. People hire me to help them get pregnant, not to go through a 12-week program."
"The discovery call doesn’t end when you hang up. A well-timed follow-up email reinforces your professionalism and commitment and keeps the potential client engaged."
Episode Discussion:
Tune in to Dr. Kela Smith’s latest podcast episode where she talks about:
- how mastering the art of discovery calls can transform your coaching practice and help you build stronger client relationships.
- the importance of preparation, setting expectations, and creating a comfortable environment to ensure impactful and effective discovery calls.
- the role of active listening, empathy, and asking the right questions to truly understand a potential client’s needs and offer tailored solutions.
- effective strategies for following up after discovery calls to maintain engagement and convert potential clients into committed ones.
- and more.
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